Privacy Policy

Last updated: September 12, 2025 | Effective Date: September 12, 2025

SILVER WEB GROUP Sp. z o.o. ("GoodySell", "we", "us", or "our") operates the GoodySell platform and related Shopify applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access our services.

1. Data Administrator

The administrator of your personal data is:

2. Information We Collect

Personal Information

When you register for an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Shopify store information (store URL, store name)
• Billing and payment information (processed through Shopify's secure payment system)
• Business information (company name, tax ID, address)
• Communication data (support tickets, emails, feedback)

Usage Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (features used, actions taken, performance metrics)
• Log data (access times, pages viewed, app crashes, system activity)
• Cookies and similar tracking technologies

Shopify Store Data

Through our Shopify apps, we may access:

• Product information (for AI processing and optimization)
• Order data (for analytics and reporting features)
• Customer data (only as necessary for app functionality)
• Store configuration and settings

3. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide our services and fulfill our agreement with you (GDPR Article 6(1)(b))
• Legitimate Interests: To improve our services, ensure security, and prevent fraud (GDPR Article 6(1)(f))
• Legal Obligations: To comply with applicable laws and regulations (GDPR Article 6(1)(c))
• Consent: For marketing communications and optional features (GDPR Article 6(1)(a))

4. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Develop new features and services
• Send marketing communications (with your consent)
• Comply with legal obligations

5. Information Sharing and Disclosure

We may share your information with:

Service Providers

• Shopify: For app hosting, payment processing, and store integration
• Google Analytics: For website analytics and performance monitoring
• AWS/Cloud Providers: For secure data storage and processing
• Email Service Providers: For transactional and marketing emails
• Customer Support Tools: For managing support tickets and communications

Other Disclosures

We may disclose your information:

• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets
• With your consent or at your direction

6. Data Retention

We retain your personal data for:

• Account Data: As long as your account is active or as needed to provide services
• Transaction Records: 7 years for tax and accounting purposes
• Marketing Data: Until you unsubscribe or withdraw consent
• Analytics Data: 26 months (Google Analytics default)
• Support Communications: 3 years from last interaction

After retention periods expire, we securely delete or anonymize your data.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and Poland. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for data transfers
• Your explicit consent where required

8. Your Rights Under GDPR

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit processing of your data
• Portability: Receive your data in a machine-readable format
• Object: Oppose processing based on legitimate interests
• Withdraw Consent: Revoke previously given consent
• Lodge a Complaint: File a complaint with supervisory authorities

To exercise these rights, contact us at privacy@goodysell.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for service functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Disabling cookies may limit functionality.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice via email or through our services.

14. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us at:

For general support inquiries, please visit our Contact Page or email support@goodysell.com